Conflicts arise every day, and they need to be managed. It may have a tremendous effect on the parties involved, the department, and ultimately the entire company, if controversies are not dealt with in a constructive way and instead are allowed to grow into unresolvable and long-lasting battles. So learn how to deal with conflicts in a constructive way as they arise.
Who
Leaders and managers are often faced with controversies or conflicts between employees or they may even be part of the conflict themselves. Controversies are a natural part of working towards reaching objectives and making improvements. But if they are allowed to develop, they will drain energy out of the company and shift focus from what is really important.
What
Conflict management is an active and controlled intervention in a developing conflict. The purpose is to find the way ahead, no matter if you are part of the conflict or just a bystander. The tool box may comprise:
- Understanding the concept of conflict
- 4-step diagnosing process
- 4-step conflict-resolving process
- Use of personal resources to resolve conflicts
- Guide to managing conflicts
People & Performance mix theory and experience to create a solid platform for conflict management learning for leaders, project managers and HR staff members.
For further information about conflict management, please contact
Carsten Leth Hansen or Mogens Fog.